Terms and Conditions
How to Pay
You can pay for Products ordered on our Website by debit or credit card, or by PayPal. We accept the following cards: Visa and Mastercard credit cards and Maestro, Delta and Visa Electron debit cards. Payment for Products (including delivery charges) will be debited from your payment card (or PayPal account where relevant) at the time of placing your order. This does not mean that your order has been accepted and, if for any reason, your order is not accepted or we are unable to supply the Products you have ordered a full refund will be issued.
If you pay for Products using PayPal, in order to confirm your identity and ensure your PayPal account is not being used without your consent, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. By using PayPal as a payment method, you consent to these checks being made and confirm that the PayPal account being used is yours. All PayPal payments are subject to authorisation by PayPal.
If you place an order on our Website In-store, you will be required to make payment at the till using the following accepted payment methods: cash, Visa and Mastercard credit cards and Maestro, Delta, American Express and Visa Electron debit cards and also Wickes gift cards.
Price of Products
The prices displayed on our Sites are largely the same as our in-store prices. However, we may offer different prices for Products purchased from our Sites to those in store. These prices may be higher or lower than in our stores and our stores are under no obligation to match the prices quoted on our Sites, likewise the Sites are under no obligation to match in-store prices. Online-only promotions apply to transactions made on our Sites only.
We take care to ensure that the prices of Products on our Sites are correct. However, due to the large number of Products on our Sites it is possible that, despite our best efforts, some of them may be incorrectly priced. We normally verify product prices following receipt of an order and if we discover an error in the price of the Products you have ordered we will contact you to give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
Please note that if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a pricing error, we do not have to provide the Products to you at the incorrect (lower) price even if we have failed to notify you that we do not accept your order within 7 days of our sending our Order Acknowledgement.
The price of all Products includes VAT (where applicable) but does not include delivery charges. Our delivery charges are as quoted on our site from time to time (see Delivery section below).
All quoted delivery dates and times are estimates and although we will try our best to meet them we will not be responsible if we are unable to do so. We will let you know if we cannot deliver your Products within 30 days of when we receive your payment and will give you the option to either wait for the Products or cancel your order and receive a full refund.
We strongly recommend that you do not book fitters or trades persons until your order has been delivered and checked by you. We cannot be held responsible for any third-party costs or charges which you incur due to non-delivery of an order, or orders that have not been checked on delivery.
All orders will be delivered to a single address. All our deliveries will be delivered by a courier service.
To minimise inconvenience we will, wherever possible, try to make one single delivery to you. This means that if your order contains a mix of Products with different delivery lead times, the longest lead time will apply to the whole order. When you place an order containing a mix of Products including ‘Supplier Delivered’ items, one single delivery will not be possible as ‘Supplier Delivered’ Products are delivered direct from the supplier.
Refunds and Returns
You can cancel any website order and receive a full refund by completing our contact form or telephoning our customer service team on 01226 824382 at any time before the product is dispatched or within 14 days starting on the day after delivery. No refund of delivery charges will be made if the cancellation notice is received outside of this timeframe.
You will also need to return the item to your local store, along with the original payment method and receipt/order confirmation to receive a refund.
Please note that if you cancel an order after the product has been delivered, you will be responsible for returning the product to us at your cost and within 14 days of the cancellation of your order.
You can return any unused Product to us in its original condition for a refund within 30 days of delivery to you.
Within 30 days of receipt, any unused Product can be returned at your expense for a full refund or exchange. Proof of purchase is required and all Products must be undamaged in their original packaging and include all relevant accessories.
We provide guarantees on many of our Products. These can be identified by the guarantee logo on the Product description page. If you are a consumer, a guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
Questions or comments
SAS Europe knows that your privacy is very important to you. We welcome questions and comments regarding this policy, so feel free to contact us at firstname.lastname@example.org.